1. Appointment Cancellations and Rescheduling

Notice Requirement: Please provide at least 24 hours’ notice to cancel or reschedule your appointment.

Late Cancellation Fee: Cancellations made with less than 24 hours’ notice will incur a $35 fee or 35% of the scheduled service cost, whichever is greater.

Rescheduling within 24 hours is subject to availability and may still incur a late change fee.

Medical Emergencies: Exceptions may be granted in cases of verifiable medical emergencies or force majeure situations.

2. No-Shows

• Failure to attend your appointment without prior notice will result in a 100% charge of the scheduled service.
• This ensures fairness for our staff and availability for other clients.

3. Deposits and Prepayments

• Certain services require a deposit at the time of booking.
• Deposits are applied toward your service but are non-refundable if:
  • The appointment is canceled with insufficient notice, or
  • You fail to show up for your scheduled

• Prepaid packages or sessions are also non-refundable.

4. Refund Policy

• All services, packages, and retail products are strictly non-refundable.
• Due to the medical and customized nature of our treatments, results may vary, and refunds will not be issued based on treatment outcome or personal preference.
• Exchanges or credits may be provided only in cases where a client is deemed medically ineligible for treatment prior to starting the procedure, in compliance with Florida law.

5. Retail Products

• For hygiene and safety reasons, all product sales are final.
• We do not accept returns or exchanges on skincare, supplements, or retail products.

6. Late Arrivals

• A 10-minute grace period is provided.
• Arrivals after this period may result in a shortened session or rescheduling (at our discretion).
• A shortened service will still be charged in full.

7.  Legal & Compliance Notes

• Zeugma Spa operates under Florida state medical spa regulations and health laws.
• If a treatment cannot be performed due to a medical contraindication discovered prior to service, the client may receive credit or service substitution at management’s discretion.
• Refunds are otherwise not permitted under our policy.

8. Contact Us

For questions, cancellations, or refund inquiries:

Phone: (305) 481‑5659

Email: info@zeugmaspa.com

Hours: Mon – Sat: 8:30 – 7pm Sun: 8:30 – 5pm

Location: 501 NE 31st St CU-8, Miami, FL 33137

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