Privacy Policy
Effective Date: September 19th, 2025
Last Updated: September 26th, 2026
Zeugma Medspa values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our spa, website, or interact with our services. By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email, phone number, address, date of birth, emergency contact, and payment details.
Health & Wellness Information: Information you voluntarily provide regarding your preferences, allergies, skin type, or medical considerations needed to tailor treatments.
Booking & Transaction Data: Appointment history, purchases, and payment records.
Digital Information: IP address, device information, cookies, and browsing activity on our website.
2. How We Use Your Information
We use your information to:
Provide spa treatments, wellness services, and products.
Process bookings, payments, and communications.
Customize your spa experience and ensure your safety.
Send appointment reminders, promotions, and wellness updates (you may opt out anytime).
Improve our website, customer service, and overall client experience.
Comply with legal, regulatory, or insurance obligations.
3. How We Share Your Information
We do not sell your personal information. We may share your data only with:
Service Providers: Payment processors, booking systems, marketing platforms, or IT support, solely to perform business operations.
Legal Requirements: If required by law, regulation, court order, or to protect our rights and the safety of our clients.
Business Transfers: In the event of a merger, sale, or restructuring, your data may be transferred as part of the business assets.
4. Data Retention
We retain your personal information only for as long as necessary to provide services, comply with laws, resolve disputes, and maintain business records.
5. Your Privacy Rights (Florida Residents)
As a Florida resident, you have the right to:
Request access to your personal information.
Request corrections to your data if inaccurate.
Request deletion of your personal information, subject to legal or business requirements.
Opt-out of receiving marketing communications at any time.
To exercise your rights, please contact us using the details below.
6. Protecting Your Information
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Children’s Privacy
Our services are intended for individuals 18 years and older. We do not knowingly collect personal information from children under 13. If we discover we have received such information, we will delete it promptly.
8. Cookies & Online Tracking
Our website may use cookies and similar technologies to improve your browsing experience. You may disable cookies in your browser, but certain features of our site may not function properly.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites and encourage you to review their policies.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated “Effective Date.”
11. Zeugma Mobile App
The Zeugma Medspa mobile app (iPhone and Android) is operated by ZEUGMASPA INC, 501 NE 31st St, Unit CU 8, Miami, FL 33137.
What we collect: the name, email and mobile number you sign in with; your appointments, memberships, packages, gift cards and rewards; whether you have forms to complete; and your requests to our team (for example a waitlist spot or a reward claim).
What stays on your phone: photos in your Skin journal are stored only on your device and are never uploaded to us.
Payments: cards you add go directly to Boulevard, our booking and payment system. The app and our servers never see or store your card number.
Who helps us run the app: Boulevard (booking, payments and client records), Supabase (sign in and app data), Resend (emails), Twilio (sign in codes by text), Expo (push notifications to your phone) and Meta WhatsApp (alerts to our team about your requests). They process your data only to provide these services to us.
Notifications: if you allow notifications, we save a push token for your phone so we can tell you when a time opens for a treatment on your waitlist. Appointment reminders are scheduled on your phone. You can turn them off in the app (Profile) or in your device settings. We do not sell app data or use it to track you across other companies’ apps or websites.
Deleting your account: You can delete your app account anytime in the app (Profile, then Delete my account) or by following the steps at zeugmaspa.com/delete-account. We delete your account and app data within 30 days, except records we must keep by law (such as treatment and transaction records).
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Phone: (305) 481‑5659
Email: info@zeugmaspa.com
Hours: Mon – Sat: 8:30 – 7pm Sun: Closed
Location: 501 NE 31st St CU-8, Miami, FL 33137
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